Frequently Asked Questions

What do you need to hire a vehicle?

1. A valid driver's license
2. A credit card
3. Must be 23+

Why the credit card? Can I pay cash?

We must authorise your credit card before the rental begins. The authorization amount is usually the rental + insurance excess. This amount does not come off your card; it simply gets blocked until payment for the rental is taken. At the end of the rental, you may pay cash.

What does the term excess (deductible) mean?
The amount the hirer is liable for in the event of an accident / theft before the insurance company will cover the remaining costs.

What is the difference between standard cover and super cover?

If the hirer chooses the super cover option, he/she will pay a higher daily rate, but the amount of risk in the event of an accident / theft is less. Amounts vary depending on the type of vehicle.

What would be in violation of the terms and conditions of the insurance?

1. Gross or Criminal negligence: eg: Drunk driving
2. Unauthorised drivers – i.e. names of additional drivers not listed on the rental agreement
3. Not reporting damage to the rental company immediately
4. Not adhering to traffic, road and driving rules and regulations
5. Driving under the influence of alcohol or any illegal substances
6. Unsuitable driving or road conditions
7. Unauthorised cross border rentals

What to do in the event of an accident

You must contact us at the telephone numbers provided. Get as many details as you can from the other driver, and also contact the local police department so that you can obtain a case number.

What to do in the event of a break-down

Our cars are kept in the best condition possible, but in the event of a break-down, contact us at the phone number provided - and we will assess the quickest way to help you.

Should the tank be returned full?

Our vehicles are supplied with a full tank of fuel unless delivered to you. On completion of the rental, you can fill the tank yourself, or we will fill it, and charge it to the card.
Unless otherwise stated, all our vehicles take unleaded fuel

What is a "car rental day" ?

Rentals are charged in 24 hour periods, return of the vehicle later than the time on the booking will result in an extra day being charged. A grace period of 59 minutes is allowed for late returns.

Airport surcharge and tourism levy?

We do not charge either of these.

Countries that we are allowed to drive into?

South Africa only! If you need to go into Namibia, Botswana, Mozambique, Lesotho or Swaziland, we can organise the rental for you.

Are there any hidden costs?

None. What you see is what you pay.