 |
|
| What do you need to hire a vehicle? |
| 1. |
A valid driver’s license |
| 2. |
A credit card |
| 3. |
Must be 23+ |
|
|
| Why the credit card? Can I pay cash? |
| We must authorise your credit card before the
rental begins. The authorization amount is usually the rental + insurance excess. This
amount does not come off your card; it simply gets blocked until payment for the rental is
taken. At the end of the rental, you may pay cash. |
|
| What does the term excess
(deductible) mean? |
| The amount the hirer is liable for in the
event of an accident / theft before the insurance company will cover the remaining costs. |
|
| What is the difference between
standard cover and super cover? |
| If the hirer chooses the super cover option,
he/she will pay a higher daily rate, but the amount of risk in the event of an accident /
theft is less. Amounts vary depending on the type of vehicle. |
|
| What would be in violation of the
terms and conditions of the insurance? |
| 1. |
Gross or Criminal
negligence: eg: Drunk driving |
| 2. |
Unauthorised drivers
– i.e. names of additional drivers not listed on the rental agreement |
| 3. |
Not reporting damage
to the rental company immediately |
| 4. |
Not adhering to
traffic, road and driving rules and regulations |
| 5. |
Driving under the
influence of alcohol or any illegal substances |
| 6. |
Unsuitable driving
or road conditions |
| 7. |
Unauthorised cross
border rentals |
|
|
| What to do in the event of an
accident: |
| You must contact us at the telephone numbers
provided. Get as many details as you can from the other driver, and also contact the local
police department so that you can obtain a case number. |
|
| What to do in the event of a
break-down: |
| Our cars are kept in the best condition
possible, but in the event of a break-down, contact us at the phone number provided - and
we will assess the quickest way to help you. |
|
| Should the tank be returned full? |
Our vehicles are supplied with a full tank of
fuel unless delivered to you. On completion of the rental, you can fill the tank yourself,
or we will fill it, and charge it to the card. Please note that fuel cannot be purchased
with a credit card in South Africa - cash or garage cards are the only form of payment.
Unless otherwise stated, all our vehicles take unleaded fuel |
|
| What is a "car rental day"? |
| Rentals are charged in 24 hour periods,
return of the vehicle later than the time on the booking will result in an extra day being
charged. A grace period of 59 minutes is allowed for late returns. |
|
| Airport surcharge and tourism levy? |
| We do not charge either of these. |
|
| Countries that we are allowed to
drive into? |
| South Africa only! If you need to go into
Namibia, Botswana, Mozambique, Lesotho or Swaziland, we can organise the rental for you. |
|
| Are there any hidden costs? |
| None. What you see is what you pay. |
|
Wise Wheels Car Rental provides affordable , South Africa
|
